Privacy policy

Privacy Policy

The use of this website is subject to this privacy policy. We recommend that users review these terms on each new visit.

1. Our Policy

All users have the right to the protection of their personal data. PVStore respects users' rights to information regarding the collection and processing of their personal data. We ensure that personal data is processed in Portugal in a lawful and fair manner, in accordance with best practices. This site has been designed to ensure the collection and use of your personal data is minimal and does not exceed the original purpose for which it was collected.

2. Processing of Personal Data

Your personal data is collected and processed by PVStore solely for purposes strictly related to the use of this website, its services, and the purchase of products. In addition, the data may be used for other operations within the following purposes:

• Purchase processes: Whenever you make a purchase on this site, we collect your personal data (e.g., email address, delivery address, phone number, etc.) for the purposes of selling, dispatching, and delivering the ordered products. We do not collect sensitive data, such as passwords or credit card numbers, without appropriate protection, such as encryption.

• Customer support: When you request support, we collect data such as your name and email address to provide assistance related to the online store.

• Order management: When you save a delivery address, we use your data to simplify future purchases.

Your personal data will only be shared with third parties when necessary to process your orders, including:

• Electronic payment services (e.g., credit or debit cards);

• Processing and shipping of purchased products;

• Resolving issues or questions related to the sale of products;

• Processing payments and refunds.

3. Disclosure of Personal Data

Your personal data may be disclosed to third parties providing specific services contracted by PVStore, such as transportation and order processing. Any disclosure will be made solely for the purposes for which the data was collected.

Additionally, personal data may be disclosed to:

• Comply with applicable laws;

• Respond to judicial or government requests;

• Protect the rights or property of PVStore.

Your personal data will not be disclosed to third parties without your prior consent, except where required by law or in the cases mentioned above. If disclosure involves transfers outside the European Economic Area (EEA), we ensure that the data is handled in compliance with appropriate protection standards, including the use of standard contractual clauses or other legal mechanisms provided under the GDPR.

4. Cookies

PVStore uses cookies, which are small files sent to the user’s hard drive that collect information such as IP address, operating system, web browser, and browsing preferences. This information, collected anonymously, helps us to:

• Improve services and personalise the website;

• Facilitate navigation through the catalogue and product purchasing;

• Provide services reserved for registered users.

If the user configures their browser to block or delete cookies, we cannot guarantee full access to the website’s functionalities.

According to the General Data Protection Regulation (GDPR), the use of cookies requires explicit consent from the user, which is requested on their first visit to the website.

5. Legislation

The processing of personal data by PVStore complies with Portuguese legislation, including Regulation (EU) 2016/679 – General Data Protection Regulation (GDPR) – and Law No. 58/2019 (implementation of the GDPR in Portugal). Contracts for the purchase and sale of products made on this website are also governed by Portuguese law.

6. Changes to the Privacy Policy

PVStore reserves the right to change or update this privacy policy at any time. All changes take effect upon publication in this section of the website. We recommend checking this page regularly to consult the latest version. If significant changes are made, you will be informed via a notice on the website or by email.

7. User Rights

Under the GDPR, users have the following rights regarding their personal data:

• Right of access: The right to know what personal data is being processed.

• Right to rectification: The right to request the correction of inaccurate or incomplete personal data.

• Right to erasure: The right to request the deletion of your personal data, provided there is no legal basis for its processing.

• Right to data portability: The right to request the transfer of your data to another data controller.

• Right to object: The right to object to the processing of your data for marketing purposes.

• Right to lodge a complaint: The right to file a complaint with the National Data Protection Commission (CNPD) if you believe the processing of your personal data violates applicable laws.

8. Privacy Queries

If you have any questions about how we process your personal data or wish to exercise your rights, please contact us via email at geral@pvstore.pt.

9. Intellectual Property Rights

All content available on this website, including text, images, and other information, is the exclusive property of PVStore and is protected under copyright law. We reserve the right to modify any content without prior notice.

10. Third-Party Content

This site may contain links to third-party pages ("linked sites") that are not under PVStore's control. PVStore is not responsible for the content or privacy policies of the linked sites.